Your own Bonvoy, so guests always come back.
Points Hotel turns every stay into points the guest spends on their next booking. A world-class loyalty program, with your name and inside your operation.
Winning a new guest is expensive. Bringing one back, almost free.
The big hotels figured it out years ago: loyalty is the cheapest channel there is. Points Hotel gives you that same engine, without being a global chain.
Points that earn themselves and come back as bookings.
Every completed booking earns the guest points, at the percentage you set. No spreadsheets, no plastic cards, no extra operation.
- Points are credited automatically when each stay closes.
- If the guest has no account, their points wait for them by phone.
- A point is worth the same to earn and to redeem, always 1 to 1.
The guest chooses how to spend their points.
You decide the catalog. Points Hotel shows it in the guest portal, with your brand, ready to redeem.
Points are real balance on the next booking.
Like airlines and Bonvoy, the guest pays part of a booking with points and the rest with a card. All in the same checkout, balanced to the cent.
- The guest applies their points and the card charges only the rest.
- They can pay up to 100 percent of the booking with points.
- If they cancel, their points return to their balance automatically.
One balance for all your properties.
Just like Marriott Bonvoy: the guest earns points at any of your hotels and redeems them at any other. One brand, one program, one balance per person.
Earn here, redeem there
The guest balance is unique and spans every property of the same owner.
One single profile
The CRM and guest identity are shared across the group hotels, with a legal basis.
Turn it on when you want
Each hotel starts on its own. You switch on chain mode the day you decide to operate as a group.
One loyalty program, zero loose pieces.
While others sell you a points app to bolt onto your system, Points Hotel already lives connected to your bookings, your cash, your CRM and your payment engine.
Automatic earning
Points are earned when each stay closes, at your percentage.
Mixed points and card
The guest pays with points and the card charges the rest.
Rewards catalog
Nights, spa, upgrades and experiences, with your brand.
One balance per chain
Earn at one hotel, redeem at another. Bonvoy-style.
CRM connection
The balance and history live in the guest profile.
Balanced to the cent
Points are not cash. Automatic reversals and clawback.
What hoteliers ask about Points Hotel.
And if a doubt remains, we talk on WhatsApp.
What is Points Hotel?
It is a loyalty program for hotels and chains, Marriott Bonvoy-style: your guests earn points for their stays and purchases, and use them as balance on their next booking or redeem them for rewards. All with your brand and inside your operation.
How do guests earn points?
Automatically. Every completed booking credits points at the percentage you set, global or per product. If the guest has no account yet, their points wait by phone and are credited when they sign up.
Can points be used to pay for a booking?
Yes. Like airlines, the guest pays part of a booking with points and the rest with a card, in the same checkout. They can pay up to 100 percent with points.
Does it work for a chain with several hotels?
Yes. In chain mode the guest has one balance they earn at any of your properties and redeem at any other, just like Bonvoy. It also shares the CRM and the guest profile, with a legal basis.
Does it connect with my current system?
Points Hotel is part of R2 OS and already lives connected to your bookings, your cash, your CRM and your payment engine. There is no separate app to bolt on and no integrations to build.
How much is a point worth?
A point is worth the same to earn and to redeem, always 1 to 1, for transparency. Your margin stays protected because no points are earned on the part already paid with points.
Stop losing the guest who already visited you.
Launch your loyalty program with Points Hotel and turn every stay into the next one.