Your members’ digital home, with your brand
A clean, mobile first portal where every guest signs in, sees their points balance and redeems the rewards your hotel set up. All under your name, your color and your logo.
One place for everything the guest earns
The guest opens the portal and finds a band with their points balance, how much they have earned and how much they have redeemed, next to their reservations. Nothing needs explaining. The first screen already tells the full story.
Access is simple and secure. The guest receives a code by email or WhatsApp, types it and enters their account. No passwords to forget, no friction that makes them leave.
Everything they see carries your hotel’s identity. The portal feels like an extension of your house, not a third party app that takes the relationship with your guest.
What lives inside the portal
Three experiences that keep the guest close to the next booking.
Their points wallet, always visible
The top band shows the current balance and the history of points earned and redeemed. The guest knows exactly how much they have and where it came from.
- Current balance front and center
- Points earned and redeemed on view
- Guest reservations on the same screen
Redeem from the catalog you configure
From the portal the guest picks and redeems the rewards your hotel defined: a night, a service, a benefit. You decide what appears and how much it costs in points.
- Catalog controlled by the hotel
- Direct redemption from the portal
- Each reward with its value in points
Points that count as real balance
The point is worth one to one, no fine print. At checkout the guest applies their points as balance and pays the rest another way. Mixed payment, clear and transparent.
- One to one value, transparent
- Points applied as balance at checkout
- Mixed payment with the rest in cash or card
If the guest has not registered yet, their points wait for them tied to their phone. The day they enter the portal, they find everything they earned since their first stay.
The portal against a stamp card
The same idea of rewarding, in very different versions.
| With Points Hotel | Stamp card | |
|---|---|---|
| Where the balance lives | Portal with your brand, on any device | A paper that gets lost in the wallet |
| How it is redeemed | From the portal, from the catalog you define | Counting stamps by hand at the front desk |
| Value of the reward | One to one, usable as balance at checkout | A fixed prize once the card is complete |
| Points before registering | Held by their phone until they sign in | Lost if they do not bring the paper |
Frequently asked questions
How does the guest enter the portal?
They receive a code by email or WhatsApp, type it and reach their account. No passwords, with a verification step that protects their balance.
Does the portal carry my brand or the Points Hotel brand?
It carries yours. Your hotel’s name, color and logo are on every screen. The guest lives the experience as part of your house.
What happens to the points of a guest who has not registered yet?
They stay tied to their phone and wait for them. When the guest enters the portal for the first time, they find everything they gathered since their first stay.
Stop losing the guest who already visited you.
Launch your loyalty program with Points Hotel and turn every stay into the next one.