Loyalty for resorts and all-inclusive
At a resort the guest spends on long stays, spa, tours, restaurants and experiences. With Points Hotel all of that spend turns into points that bring the guest back.
Everything the guest enjoys can add up
A resort’s value is not only in the room night. It is in the dinner by the sea, the spa session, the morning tour and the extra days the guest decides to stay. Points Hotel takes that real spend and turns it into balance in the guest’s favor.
You set how it accrues: a global percentage over all resort consumption, or a different percentage per product to give more weight to spa, experiences or restaurants. You decide the rules, and the guest watches the balance grow with every charge.
How it works at your resort
From the first charge to the redemption, with your resort’s brand at every step.
Every purchase earns points
Long stays, spa, tours, restaurants and experiences generate balance. You apply a global percentage or one per product, with full transparency.
- One to one points, no fine print
- Global percentage or per product
- No accrual on what was paid with points, so your margin stays protected
Rewards that invite a return
The guest pays part of the next booking with points, or chooses from the resort’s reward catalog.
- Pay with points on the next booking
- Catalog of spa, upgrade, experiences and late checkout
- Every reward is a reminder of why it is worth coming back
One balance across resorts
If you run several resorts, the guest earns in one and redeems in another with a single shared balance.
- Chain mode with a unified balance
- Earn at one destination, redeem at another
- The whole group becomes one reason to return
A guest who knows that spending turns into balance to come back will choose your resort next time. Loyalty stops being a discount and becomes a reason.
With and without a program
The difference the guest feels and the one you see in your bookings.
| With Points Hotel | Without a program | |
|---|---|---|
| Spend on spa, tours and restaurants | Earns points that bring the guest back | Charged once and leaves no loyalty trace |
| Next booking | The guest pays part with the balance | Competes on price alone against any other resort |
| Margin | Protected, no accrual on what was paid with points | Loose discounts that erode the rate |
| Several resorts | One balance, earn in one and redeem in another | Each property competes against itself |
Frequently asked questions
Can I give points for spa and tours, not only for lodging?
Yes. You set a global percentage over all resort consumption or a different one per product, to give more weight to spa, experiences or restaurants according to your strategy.
Can points accrue on what was paid with points?
No. Balance paid with points does not generate points again, so your margin stays protected and the rules remain clear for the guest.
I run several resorts, do they share the balance?
With chain mode the guest has a single balance. They earn at one resort in the group and redeem at another, so the whole portfolio invites a return.
Stop losing the guest who already visited you.
Launch your loyalty program with Points Hotel and turn every stay into the next one.