Loyalty runs from the same front desk.
Your front desk checks balances, adjusts points and validates redemptions without leaving the system it already works in. No separate app, no one to train on a new tool.
The program lives where your team already works
Loyalty only works if the front desk can resolve it in seconds in front of the guest. With Points Hotel everything happens inside the same system where your team already handles bookings, cash and customers. There is no separate application to open and no new screen to memorize.
When a guest asks about their points, the front desk looks up the balance by phone number and answers right away. If points need an adjustment or a redemption needs to be validated, it happens in the same place, with the permission control you decide.
Everything the front desk needs, close at hand
Three actions your team resolves at the desk without asking for help.
The phone is the key
The front desk finds the guest by phone number and sees the points balance instantly. No cards, no codes to memorize, no calling another area.
- Balance visible by phone number
- Immediate answer in front of the guest
- Tied to the same customer profile
Courtesy or correction points
When a courtesy applies or a balance needs a fix, the front desk adjusts the points manually, adding or subtracting. The action stays reserved for whoever you authorize.
- Add or subtract points when it applies
- Permission control for owner or administrator
- Every movement is recorded
One code and done
When the guest redeems a reward from the catalog, they present a PTS code and the front desk validates it in the system. No paperwork and no offline checks.
- The guest arrives with a redemption code
- The front desk validates it in the same system
- The reward is handed over with a clear record
Points are not cash. Applying points does not create a cash movement, so your numbers do not get inflated and your accounting stays clean. Loyalty rewards the guest without cluttering your financial reports.
The difference shows at the desk
What changes when loyalty lives in your same operation.
| With Points Hotel | Spreadsheet | |
|---|---|---|
| Check a balance | By phone, instantly in the system | Look it up by hand in a separate file |
| Adjust points | Manual with permission control | Edit cells with no clear trail |
| Validate a redemption | Code validated in the same system | Manual check, prone to error |
| Effect on your cash | None, points never touch the cash | Risk of mixing points with money |
Frequently asked questions
How does the front desk check a guest points balance?
By phone number. The front desk looks up the guest in the system and sees the points balance right away, with no cards and no separate tools.
Can anyone adjust points by hand?
No. Manual point adjustment is reserved for whoever you authorize, such as the owner or the administrator, through permission control. Every movement is recorded.
Does applying points affect my cash or my accounting?
No. Points are not cash, so applying them does not create a cash movement. Your numbers do not get inflated and your accounting stays clean.
Stop losing the guest who already visited you.
Launch your loyalty program with Points Hotel and turn every stay into the next one.