One balance for the whole chain.
Just like Marriott Bonvoy: the guest earns at one hotel and redeems at another. One brand, one program and one balance per person, across all your properties.
A chain loyalty is more than the sum of its hotels.
When every hotel in a group keeps its own customer list, the guest who stays at two properties feels like two strangers. The chain loses exactly what makes it strong: a single relationship with each person.
Points Hotel unites all the hotels of the same owner under one program. The guest balance is unique, their profile is one, and their loyalty is built with the entire group, not one hotel at a time.
How chain mode works.
One program that spans all your properties.
The balance spans all your properties.
The guest earns points at any of your hotels and uses them at any other, with one unique balance per person.
- One balance per guest
- Earn and redeem at any hotel
- No points stranded per property
The guest CRM, shared.
The guest profile, identity and history are shared across the group hotels, with a legal basis and consent.
- One profile for the whole group
- Shared identity and documents
- On a legal privacy basis
It turns on when you decide.
Each hotel starts on its own, with its own program. You switch on chain mode the day you want to operate as a group, breaking nothing.
- Each hotel starts on its own
- Turn on chain mode anytime
- Auditable balance migration
A guest who knows their points count at any of your hotels chooses your brand before looking elsewhere. One balance turns your properties into a network, not competitors with each other.
One program per chain vs. one per hotel.
What the group gains with a single balance.
| Chain mode | One program per hotel | |
|---|---|---|
| Guest balance | Unique for the group | Separate per hotel |
| Earn at A, redeem at B | Yes | No |
| Guest profile | Shared, legal basis | Duplicated |
| Brand strength | The whole network | Hotel by hotel |
Frequently asked questions
Does the guest see one balance across my hotels?
Yes. In chain mode the guest has one balance they earn and redeem at any of your properties, just like Marriott Bonvoy.
Is sharing data between hotels legal?
Yes, on a legal basis. Points Hotel captures the consent of the party responsible for each property and the privacy notice, auditable, before sharing the guest profile.
Do I have to turn on chain mode from the start?
No. Each hotel can start with its own program and turn on chain mode later, when you decide to operate as a group. Balance unification is auditable.
Stop losing the guest who already visited you.
Launch your loyalty program with Points Hotel and turn every stay into the next one.